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Orders & Payments
Below are some of are common questions about orders
How do I make a purchase?
You can browse and shop directly from our website, kookie.co.in, and proceed to checkout to place an order.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and wallets.
Can I cancel or modify my order?
Orders cannot be canceled or modified once they are placed, especially for customized products.
Are the product images on your website accurate?
We strive to ensure accurate representation, but slight variations in color or design may occur due to screen differences or production processes.
Do you offer bulk orders?
Yes, we cater to bulk and corporate orders. Please contact us for more information.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship across India?
Yes, we offer free shipping across India.
Do you ship internationally?
Yes, we ship worldwide. International shipping charges are calculated at checkout based on the destination and product weight.
How long does delivery take?
Domestic orders typically take 5-7 business days, and international orders take 10-15 business days from the date of dispatch.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
Do you offer refunds?
No, we do not offer refunds. Exchanges are only available for products with manufacturing defects or courier damage.
How do I request an exchange?
To request an exchange, email us at support@kookie.co.in within 24 hours of delivery with photos/videos of the damaged or defective item.
Are customized products returnable or exchangeable?
No, customized products are not eligible for return or exchange unless there is a manufacturing defect.