Refund & Cancellation

Refund & Cancellation Policy for Kookie.co.in

At Kookie, we prioritize customer satisfaction and take great care to ensure the quality of our products. However, we have a strict no refund policy. Exchanges are only offered under specific circumstances, as outlined below.

1. No Refund Policy

We do not offer refunds for any products under any circumstances.

2. Exchange Policy

2.1 Eligibility for Exchange:
An exchange will only be considered if:

The product has a manufacturing defect.
The product has been damaged during transit by the courier service.

2.2 Process for Exchange:

Customers must report the issue within 24 hours of receiving the product.
To file a complaint, email us at support@kookie.co.in with the following details:
- Order Number
- Clear photos or videos showing the defect or damage
- Unboxing Video
- A description of the issue

2.3 Conditions for Exchange Approval:

The product must be unused and in its original packaging.
Exchanges are subject to approval upon inspection of the evidence provided.

3. Non-Exchangeable Situations

Products damaged due to misuse, improper handling, or regular wear and tear.
Custom-made or personalized products.

4. Timeline for Exchange

Once the exchange is approved, a replacement product will be shipped within 7-10 business days, subject to availability. If the replacement product is unavailable, we may offer a store credit of equivalent value.

5. Shipping Costs for Exchange

If the defect or damage is verified, we will cover the shipping cost for the replacement product.
If the exchange request is not approved, the customer will bear the shipping costs for returning the item.

6. Contact for Support

For any questions or concerns regarding refunds or exchanges, please reach out to us:

Email: support@kookie.co.in
Phone: +91 8817144848

Thank you for understanding and choosing Kookie. We are committed to ensuring the best experience for our customers while maintaining fair and transparent policies.