Shipping Policy

Shipping Policy for Kookie.co.in

At Kookie, we strive to deliver your orders promptly and securely to your doorstep, whether you are in India or anywhere around the globe. Please read our shipping policy carefully to understand our terms.

1. Domestic Shipping (India)

1.1 Shipping Charges:

We offer free shipping on all orders across India unless otherwise specified during checkout.

1.2 Delivery Time:

Orders are typically delivered within 5-7 business days from the date of dispatch, depending on your location.
Delivery to remote or rural areas may take longer.

1.3 Tracking Information:

A tracking number will be shared via email or SMS once your order is dispatched.

2. International Shipping (Global)

2.1 Shipping Charges:

Shipping charges for international orders are calculated based on the weight of the product and the destination country.
These charges will be displayed at checkout before you complete your purchase.

2.2 Delivery Time:

International orders are typically delivered within 10-15 business days from the date of dispatch.
Delivery times may vary based on customs clearance and other local regulations.

2.3 Customs Duties & Taxes:

Any customs duties, taxes, or additional charges levied by the destination country are the responsibility of the customer.
Please check your country’s import policies before placing an order.

2.4 Tracking Information:

International orders come with tracking details that will be shared via email upon dispatch.

3. Order Processing

3.1 Processing Time:

All orders are processed and dispatched within 2-3 business days after confirmation.
Custom or personalized orders may take longer to process.

3.2 Incomplete or Incorrect Address:

Kookie is not responsible for delays or failed deliveries due to incomplete or incorrect shipping addresses provided by the customer.

4. Unforeseen Delays

While we strive to deliver within the mentioned timelines, delays caused by natural disasters, strikes, or other unforeseen circumstances are beyond our control.

5. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, please contact us at support@kookie.co.in within 48 hours of delivery.
For damaged items, include photographs of the packaging and product for verification.

6. Contact Us

For any queries or concerns regarding shipping, please reach out to us:

Email: support@kookie.co.in
Phone: +91 8817144848

Thank you for shopping at Kookie. We are committed to delivering quality products and ensuring your satisfaction with every purchase.