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Terms & Conditions for Kookie.co.in
Welcome to Kookie.co.in! By using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. General Information
1.1. Ownership: This website is owned and operated by Kookie. All content, designs, and intellectual property are the exclusive property of the brand.
1.2. Eligibility: By using this website, you confirm that you are at least 18 years old or have parental/guardian consent to engage with our services.
2. Products & Services
2.1. Customization: Kookie specializes in customized merchandise. Once customization has been finalized, no changes can be made.
2.2. Product Description: While we strive for accuracy, product colors, dimensions, and designs may slightly vary from the images due to screen differences or production limitations.
2.3. Availability: Product availability is subject to stock levels. In case of unavailability, you will be notified, and a refund or alternative solution will be provided.
3. Orders & Payments
3.1. Order Confirmation: Orders will only be processed after successful payment.
3.2. Payment Methods: We accept payments via credit cards, debit cards, UPI, net banking, and wallets through our secure payment gateway.
3.3. Pricing: Prices are inclusive of applicable taxes unless otherwise stated. Kookie reserves the right to modify prices at any time without prior notice.
4. Shipping & Delivery
4.1. Domestic Shipping: Orders are delivered within 5-10 business days. Delays caused by courier services or unforeseen circumstances are not under our control.
4.2. International Shipping: Delivery timelines and charges vary depending on the destination. Any customs duties or import taxes are the responsibility of the customer.
4.3. Shipping Charges: Shipping fees, if applicable, will be calculated at checkout.
4.4. Tracking: A tracking number will be provided once the order is shipped.
5. Returns, Refunds & Exchanges
5.1. Custom Products: Customized products are non-returnable and non-refundable unless they arrive damaged or defective.
5.2. Complaint Timeline: Any complaint regarding damaged or defective products must be raised within 48 hours of delivery along with valid proof (photos and/or videos).
5.3. Eligibility for Return: Only standard, non-customized products are eligible for return or exchange, subject to approval by Kookie.
5.4. Refunds: Approved refunds will be processed within 7-10 business days to the original payment method.
6. Intellectual Property
All content, designs, and trademarks displayed on Kookie.co.in are the intellectual property of the brand. Unauthorized use, reproduction, or distribution of our content is prohibited.
7. Privacy Policy
Your personal information is protected under our Privacy Policy. By using this site, you consent to the collection and use of information as outlined in the Privacy Policy.
8. Limitation of Liability
Kookie is not liable for:
- Delays caused by third-party logistics.
- Losses arising from unauthorized use of your account or payment methods.
- Indirect, incidental, or consequential damages caused by the use of our products or website.
9. Changes to Terms & Conditions
Kookie reserves the right to amend these Terms & Conditions at any time without prior notice. Changes will be updated on this page, and continued use of the website implies acceptance of the revised terms.
10. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
- Email: support@kookie.co.in
- Phone: +91 8817144848
- Address: C2, 8th floor, Usha estates, besides Mowa over bridge, Mowa, Raipur, Chhattisgarh - 492001
Thank you for choosing Kookie! We value your trust and are committed to delivering quality products and services.